Privacy
Policy

When you use Jarida Africa, whether you’re shipping freight, driving loads, or just exploring, you trust us with some of your personal information. We take that seriously. This Privacy Policy explains what we collect, why we collect it, and what we do with it. No surprises, no fine print tricks.

This applies to everyone who uses our website, app, or platform: customers, transporters, drivers, fleet operators, and visitors. If something here doesn’t sit right with you, reach out. We’d rather talk it through than lose your trust.

We’re based in South Africa, so we follow the Protection of Personal Information Act (POPIA). But because Jarida connects logistics across the continent, we also respect data protection laws in the countries where our users operate.

That includes:

• South Africa: POPIA, overseen by the Information Regulator.
• Kenya: Data Protection Act, 2019, enforced by the Office of the Data Protection Commissioner (ODPC).
• Nigeria: Nigeria Data Protection Act, 2023, enforced by the Nigeria Data Protection Commission (NDPC).
• Ghana: Data Protection Act, 2012 (Act 843), administered by the Data Protection Commission.
• East Africa: Tanzania, Uganda, Rwanda, and other EAC states with applicable national data protection laws.
• Anywhere else our platform reaches, where local data protection law applies.

If you’re using Jarida from a country not listed here, the local law still applies where relevant. Not sure how it works for you? Just ask us, we’re happy to explain.

We only collect what we need to run the platform, keep things safe, and make the experience better for you. Here’s a clear breakdown:

Every piece of data we collect has a job. Here’s how we put it to work:

We don’t just collect data because we can. Under POPIA and similar African data protection laws, we need a lawful reason for every piece of information we process.

Here are the legal grounds we rely on:

• You gave us permission, for example when you consent to receiving marketing emails.
• We need it to deliver our service, such as processing your booking or payment.
• The law requires it, like keeping tax records or complying with transport regulations.
• It’s in our legitimate interest, including things like preventing fraud and improving platform security, as long as your rights aren’t overridden.
• It protects someone’s safety, in urgent situations involving life or physical wellbeing.
• It serves a public interest, where required by law or official authority.

Let’s be clear: we never sell your personal information. We only share it when there’s a real, specific reason to do so.

Here’s who might see some of your data, and why:

Jarida operates across Africa, which means your information might be stored or processed in a different country than where you’re based. We take extra care when that happens, following the rules set out in POPIA (Section 72) and equivalent laws elsewhere.

Specifically, we:

• Check that the receiving country has strong enough data protection laws.
• Ask for your consent when it’s required.
• Put binding agreements in place with anyone who handles your data.
• Use encryption and other security measures to protect your information in transit and at rest.

Like most platforms, we use cookies and similar technologies to keep things running smoothly. They help us remember who you are, understand how you use the platform, and keep your session secure.

Here’s what we use:

• Essential cookies: the platform won’t work properly without these. They handle things like login sessions and security.
• Analytics cookies: these help us see what’s working and what’s not, so we can improve the experience.
• Preference cookies: they remember your settings, like language or region.
• Marketing cookies: only used when you’ve consented. They help us show you relevant content and measure campaign performance.

You can manage your cookie preferences in your browser settings. Just know that turning off certain cookies might affect how some features work.

We don’t hold onto your data forever. We keep it for as long as we need it to provide our services, and then we securely delete or anonymise it.

What determines how long? A few things:

• How long you’ve been using Jarida.
• Whether there are active contracts or unresolved issues.
• Legal requirements, like tax record retention or transport regulations.
• Whether the data is needed for a pending claim, audit, or regulatory matter.
• Fraud prevention and platform security needs.

Once we no longer need your information, we either delete it securely or strip out anything that could identify you.

Your data belongs to you. Under POPIA and similar laws across the continent, you have clear rights over your personal information. Here’s what you can do:

• Ask for access: find out what data we hold about you, and get a copy.
• Request a correction: if something’s wrong or outdated, tell us and we’ll fix it.
• Ask us to delete it: you can request we erase your data, unless we’re legally required to keep it.
• Object to processing, especially for direct marketing or automated decisions.
• Restrict processing: ask us to pause how we use your data in certain situations.
• Take it with you: request your data in a portable format you can use elsewhere.
• Withdraw consent: change your mind at any time. It won’t affect anything we did before you withdrew.
• File a complaint: you can contact the Information Regulator (South Africa), the ODPC (Kenya), the NDPC (Nigeria), or your local data protection authority.

To exercise any of these rights, email us at info@jaridafrica.com. We’ll get back to you within a reasonable timeframe. We may need to verify your identity first, just to keep things safe.

We invest in real security, not just policies. Our systems are built to keep your information safe from unauthorised access, loss, and misuse.

Here’s what we have in place:

• Encryption for data in transit and at rest.
• Strict access controls, so only the right people can see the right data.
• Regular security testing, vulnerability scans, and system monitoring.
• Clear incident response plans if something ever goes wrong.
• Training for every team member on data protection responsibilities.
• Secure development practices across our engineering team.

No system is perfect, and we won’t pretend otherwise. If you ever notice something suspicious on your account, let us know right away at info@jaridafrica.com.

Jarida is built for businesses and professionals. Our platform is not intended for anyone under 18, and we don’t knowingly collect information from minors. If we discover that a child’s data has ended up in our systems, we’ll delete it promptly. If you think this has happened, please let us know at info@jaridafrica.com.

Parts of the Jarida platform use automated systems to match transporters with loads, optimise routes, calculate pricing, screen for compliance, and detect fraud. These tools help us work faster and more accurately, but they don’t replace human judgement on decisions that significantly affect you.

If an automated decision impacts you in a meaningful way, you have the right to ask for a human review. Just reach out to us at info@jaridafrica.com.

Our platform may link to external websites or services that aren’t run by Jarida. Once you leave our platform, we can’t control what those sites do with your data. We’d encourage you to check their own privacy policies before sharing any personal information.

Under POPIA, we’ve appointed an Information Officer who oversees our data protection practices and handles your requests. If you have a question, concern, or request about your data, this is the person to contact.

Reach them at:

• Email: info@jaridafrica.com
• Post: Information Officer, Jarida Africa, 33 Angus Rd, Bedfordview, Germiston, 2008, South Africa.

If you’re not happy with our response, you have every right to escalate. You can file a complaint with the Information Regulator of South Africa (inforegulator.org.za) or the relevant data protection authority in your country.